Perfecting the Chat Experience
Welcome to the future of communication where we are not just enhancing chat – we're perfecting it. With so many chat tools out there, which one should you choose? Emplorium has evaluated what makes the best chat tool with the best flow, ease of use, whilst achieving outcomes. Our chat feature is a masterpiece of meticulously planned and thoroughly considered innovation.
What Do We Offer
Discover how we're perfecting the art of conversation
Instant Messaging
Craft messages that resonate. Agents can send messages with precision, ensuring every word counts.
Direct Reply
Communication, refined. Agents can reply to a specific message, adding a layer of clarity and finesse to conversations.
Ghost Messages
Anticipate needs seamlessly. Ghost messages offer a glimpse into the visitor's thoughts, allowing agents to respond with instantaneous insight.
Transfer Chat
Chat handling, perfected. Transfer chat within or outside your apartment with direct insight into who is best placed to take the chat
Chat Guide
Have an on hand guide built in to your chat with all your companies policies and answers driving consistent handling, all without screen hopping.
Message Commenting
Collaboration perfected. Agents can add comments to messages, fostering internal discussions and handling.
Sending Forms
Data perfection. Agents can send and receive forms with diverse data field types, ensuring comprehensive and concise information collection
Assigning Tags
Organize flawlessly. Agents can tag chats, creating an efficient and organised filing system.
Chat Priorities
Prioritize with finesse. Chats can be assigned priorities, ensuring that every conversation is handled with the attention it deserves.
Shortcuts
Speed up your response times with sending out common predefined messages at lightening speed with our shortcut function
Visitor Handling
Personalization at its peak. Agents can edit visitor details, merge repeat visitors and set priorities
Note Creation
Agents can create notes related to a chat for future reference. Guaranteeing a seamless customer experience every time.
Collaborative Solutions
Experience Efficiency and Collaboration in Every Interaction
Visitor Information
Insight, perfected. Agents have access to the device information and whereabouts of the visitor, enabling contextualised conversation.
Previous Chats
Details, perfected. Agents can view the previous chat history with the same visitor, providing a comprehensive understanding that transcends time.
Search Chat
Precision in search. Agents can search for specific keywords in current and previous chats, ensuring information retrieval is swift accurate.
Sending Attachments
Enriched conversations, perfected. Send and receive attachments, instantly.
Multi-Agent Chat
Collaboration elevated. Multiple agents can participate in a single chat, creating a collective, supportive work environment with the ease of navigating a single platform.
Browsing History
Context, perfected. Agents can access the visitor's browsing history on their website, providing valuable insights for a more personalized interaction.
Adding Agents To Chats
The chat initiator can add other agents to the conversation, with the option to do this both with or without the visitors knowledge.
Online/Offline Status
Availability, perfected. Agents can set their online/offline status, allowing for the perfected management of work hours and chat distribution.
Chat Limit
Workload optimization, perfected. Agents can have a limit on the number of chats they handle simultaneously.
Notifications
Stay connected. Agents receive notifications for new chats and messages, ensuring prompt responses and minimizing delays.
Departments Management
Chats can be allocated to different departments, ensuring a perfected system for streamlined communication and issue resolution.
List of Agents
Agents can view a list of colleagues with their current chat participation rates, online status, and department.
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Frequently asked questions
Get answers to your questions
Have a question about Emplorium? Check out our frequently asked questions for quick and easy answers.
What Is Emplorium
Emplorium is a chat and messaging platform designed for businesses to improve customer engagement, sales, and support.
What makes Emplorium different from other chat platforms?
Emplorium stands out with its all-in-one approach, offering a comprehensive range of tools for customer engagement. From live chat to advanced analytics, it provides a unified solution to optimize interactions and support business growth.
Can Emplorium be integrated with other tools and software?
Yes, Emplorium is designed to be highly integratable. It can seamlessly integrate with various tools and software, allowing you to connect it with your existing systems and processes.
Is Emplorium easy to set up and use?
Emplorium offers an intuitive and user-friendly interface, making setup and use straightforward. Our platform is designed for ease of use, ensuring that businesses can quickly benefit from its features.
How does Emplorium ensure data security and privacy?
Data security and privacy are paramount to us. Emplorium employs robust security measures to safeguard your data, ensuring it remains confidential and protected from unauthorized access.
What kind of support does Emplorium offer?
Emplorium provides various support options, including dedicated account managers, online resources, and a responsive customer support team. We're here to assist you at every step to ensure you make the most of our platform.