Build Dynamic Chat Experiences with No-Code Automation
Flows allows you to design automated chat sequences that guides visitors through a conversation step by step. Whether it’s answering FAQs, capturing leads, or routing chats to the right agent, Flows lets you build a custom chatbot experience effortlessly.
Streamline Conversations with Automated Flows
Optimise & Track Your Flows
Monitor usage and improve performance effortlessly.
Smart Routing & Assignments
Ensure every chat reaches the right agent or department.
Scale Without Extra Effort
Handle more conversations without increasing workload.
Automate Conversations
Let flows handle the routine while you focus on what matters.
Powerful No-Code Workflows to Automate Conversations
How Do Flows Work?
Set a Trigger
What starts the flow? (e.g., visitor visits a page, etc.)
Define Steps
Add actions like bot messages, visitor responses, forms and more!
Assign or Close
Transfer to an agent or provide an automated resolution.
Build a Flow with These Actions
Bot Response
Send automated replies instantly to assist visitors in real-time.
Visitor Form
Collect visitor details such as name, email, or phone number.
Send Article
Share relevant articles to guide visitors and provide quick answers.
Bubble Action
Organise chat flows by adding quick replies, buttons, or tags.
Conditions
Set rules to customise responses based on visitor choices.
Go to Sleep
Pause the conversation and delay responses before continuing.
Add Note
Attach internal notes to keep agents informed within conversations.
Assign Chat
Route conversations to the best-suited agent or department.
Add Tag
Categorise conversations with labels for better tracking.
Disable Reply
Prevent visitors from responding to finalise or lock a conversation.
End Workflow
Complete the flow and close interactions based on conditions.
Close Room
End the conversation and remove it from the active queue.
Why Use Flows?
Reduce Workload
Let the flows handle repetitive questions.
Increase Engagement
Provide fast replies with no waiting time.
Improve Lead Capture
Collect visitor details seamlessly.
Enhance Support
Route enquiries to the right person.
Revolutionise Your Customer Interactions
Control everything. With an easy customisation, friendly interface & carefully crafted features; guarantee your business success no matter the size.
Got questions? We’ve got answers.
What are Flows, and how do they work?
Flows are automated chat sequences that guide visitors through conversations based on their responses, ensuring a smooth interaction.
Can I customise my chat Flows?
Yes! You can fully customise Flows by adding conditions, bot responses, forms, and automated actions based on visitor input.
What kind of actions can I include in a Flow?
You can send automated messages, collect visitor information, assign chats to agents, and even route conversations to different departments.
Do Flows support decision-based paths?
Absolutely! You can set up conditional logic to create multiple conversation paths based on visitor responses.
Can I mix automated Flows with live agents?
Yes, Flows can handle initial enquiries and seamlessly transfer conversations to live agents when needed.
Are Flows only for chatbots, or can they be used for human interactions?
Flows can be used for both! They help automate repetitive tasks while keeping agents available for complex conversations.
How do I track Flow performance?
You can monitor Flow performance through analytics, including engagement rates, drop-offs, and conversation completion stats.
Can I A/B test different Flows?
Yes! You can test different Flow versions to see which performs better and optimise interactions accordingly.
Do I need coding skills to build Flows?
Not at all! Our Flow builder is completely no-code, allowing you to create and modify workflows with ease.
How do Flows improve customer engagement?
By guiding visitors step by step, Flows reduce friction, provide instant support, and ensure a seamless customer experience.
Still have questions? Email us at [email protected]
Start Today. See the Difference by Tomorrow.
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