Instant Support, Seamless Chat
Engage visitors instantly with seamless live chat, enhancing support and conversions
Streamline Conversations with Automated Flows
Optimise & Track Your Flows
Monitor usage and improve performance effortlessly.
Smart Routing & Assignments
Ensure every chat reaches the right agent or department.
Scale Without Extra Effort
Handle more conversations without increasing workload.
Automate Conversations
Let flows handle the routine while you focus on what matters.
Maximise productivity with our enhanced messaging tools
Experience Efficiency and Collaboration in Every Interaction
Visitor Information
Agents have immediate access to wealth of information on the visitor, including device, location and website interactions.
Instant Messaging
Agents can send messages ensuring clear communication & that every word counts.
Previous Chats
Agents can view the previous chat history with the same visitor.
Transfer Chat
Transfer chat with direct insight into who is best placed to take the chat.
Browsing History
Agents can access the visitor's browsing history on their website.
Chat Priority
Assign priority status to different chats to ensure you aren’t missing out on what’s most important for your business.
Canned Responses
Save time with pre-written answers that can be sent to your users at any time.
File & Media Sharing
Send images, documents, and links effortlessly to your users.
Offline Messages
Capture visitor enquiries when no agent is available for more flexibility.
Chat Limit
Agents can have a limit on the number of chats they handle simultaneously.
Agent List
Agents can view a list of colleagues with their rates, online status, and department.
Departments Management
Chats can be allocated to different departments, ensuring issue resolution.
Revolutionise Your Customer Interactions
Control everything. With an easy customisation, friendly interface & carefully crafted features; guarantee your business success no matter the size.
Got questions? We’ve got answers.
How does live chat improve customer support?
Emplorium Live chat allows real-time conversations with visitors, reducing wait times and increasing engagement.
Can I customise the chat widget to match my brand?
Yes! You can personalise the chat widget’s colors, messages, and position to fit your brand identity.
What happens if no agents are online?
Visitors can leave a message, and agents will follow up when they’re available. You can also set up automated responses & forms.
Can multiple agents join the same conversation?
Absolutely! Agents can collaborate within the same chat to provide the best support. Both publicly and privately
Does live chat support multiple languages?
Yes, our chat system supports multilingual conversations for global customer support.
Can I track visitor activity in real time?
Yes, you can monitor visitor browsing behavior and engage with them based on their actions.
Is it possible to automate responses?
Yes! You can create pre-set replies and chatbots to handle common enquiries efficiently.
Can Emplorium live chat be integrated with other tools?
Live chat works with Emplorium's currently supported messaging channels today. Native CRM, help desk, and other third-party app connections are on our roadmap; check the Integrations page before planning a workflow around one.
Still have questions? Email us at [email protected]
Start Today. See the Difference by Tomorrow.
Lightweight setup. Free plan available with no credit card and no time limit.