Stay One Step Ahead with Smart Automation
Emplorium’s Triggers & Automation features take customer engagement to the next level. No more manual follow-ups or missed opportunities—let your system react instantly to visitor behavior, so your team can focus on what truly matters.
Automate Customer Engagement with Smart Triggers
Track Triggers
Monitor trigger usage and optimize performance.
Optimise & Track Your Flows
Monitor usage and improve performance effortlessly.
Increase Productivity
Automate repetitive tasks so your team focuses on what matters.
Scale Without Extra Effort
Handle more conversations without increasing workload.
How do our Automisations Work?
Set a Condition
Define what should trigger an action.
Choose an Action
Decide what happens next.
Let Automation Handle the Rest
Your system works even when you’re offline!
Powerful Conditions & Actions
Visitor Page URL
Agents have immediate access to wealth of information on the visitor, including device, location and website interactions.
Time Spent on Page
Agents can send messages ensuring clear communication & that every word counts.
Browser & Device Type
Agents can view the previous chat history with the same visitor.
Agent Availability
Transfer chat with direct insight into who is best placed to take the chat.
Country, IP & OS
Agents can access the visitor's browsing history on their website.
Specific Day
Assign priority status to different chats to ensure you aren’t missing out on what’s most important for your business.
Send Auto Message
Save time with pre-written answers that can be sent to your users at any time.
Assign Tag
Send images, documents, and links effortlessly to your users.
Send First Message
Agents can view a list of colleagues with their rates, online status, and department.
Assign Department
Agents can have a limit on the number of chats they handle simultaneously.
Assign Agent
Capture visitor enquiries when no agent is available for more flexibility.
Assign Flow
Chats can be allocated to different departments, ensuring issue resolution.
Why Businesses Love Our Automation?
Increased Agent Efficiency
Let automation do the heavy lifting.
Always Available
Stay responsive, even after hours.
Personalised Experience
Tailored messages for every visitor.
No More Missed Chats
Every visitor gets a timely response.
Revolutionise Your Customer Interactions
Control everything. With an easy customisation, friendly interface & carefully crafted features; guarantee your business success no matter the size.
Got questions? We’ve got answers.
What are triggers, and how do they work?
Triggers are automated actions that respond to visitor behavior, such as sending a message when a visitor lands on a specific page.
Can I customise automation rules?
Yes! You can set custom conditions, such as time spent on a page or specific user actions, to trigger automated responses.
What types of actions can be automated?
You can automate actions like assigning chats, sending welcome messages, tagging visitors, and routing conversations to the right department.
Can triggers be used to qualify leads?
Absolutely! You can set triggers to ask qualifying questions and route high-value leads to sales automatically.
Will automation replace live agents?
No, automation is designed to assist agents by handling repetitive tasks, allowing them to focus on more complex conversations.
How do I know if my triggers are working?
You can track trigger performance through analytics and make adjustments to improve engagement. Alternatively, you can test it with our built-in virtual visitor.
Can I create different triggers for different pages?
Yes, you can set unique triggers for different pages based on visitor behavior, location, or browsing history.
How do automated messages improve customer experience?
Automated messages provide instant responses, guide visitors through their journey, and ensure they get help without delays.
Still have questions? Email us at [email protected]
Start Today. See the Difference by Tomorrow.
Lightweight setup. Free plan available with no credit card and no time limit.