Terms of service addendum — 15 July 2026
Effective and last updated: 15 July 2026
These terms govern access to the Emplorium website, accounts, software, and related services. By creating an account, ordering a service, or using the service, you agree to these terms. If you use Emplorium for an organisation, you confirm that you can bind that organisation.
This dated addendum forms part of the previously published terms retained below. If the two directly conflict, this addendum controls, except where a more specific written agreement accepted by both parties says otherwise.
1. The agreement
These terms form an agreement between you and Emplorium, Inc. (“Emplorium”). “You” means the individual or organisation using the service. “Service” means the Emplorium website, customer-support and messaging tools, automation, knowledge-base, visitor, AI-assisted, account, and related features made available to you.
An order form, plan description, data-processing agreement, or other written agreement accepted by both parties may add to or replace part of these terms. The more specific written term controls if there is a direct conflict.
2. Eligibility and accounts
- You must be at least 18 years old (or the age of legal majority where you live, if higher), have legal capacity to agree to these terms, and not be prohibited from using the service by applicable law.
- Account information must be accurate and kept up to date. You are responsible for activity under your account and for configuring user roles and access appropriately.
- Keep credentials confidential, use reasonable account-security measures, and notify [email protected] promptly if you suspect unauthorised use.
- You are responsible for ensuring that your users and anyone acting through your account follow these terms.
3. Service, plans, and changes
Features, usage allowances, support, and other plan details are those shown for your plan or in an accepted order. You must stay within the applicable limits and use the service in accordance with its documentation and interface.
Emplorium may maintain, improve, add, change, or discontinue service features. Changes can be made to protect security or reliability, comply with law, respond to third-party changes, or improve the service. Where a change materially reduces a paid service, any notice or remedy stated in an applicable order or required by law will apply.
The service may occasionally be unavailable because of maintenance, incidents, internet conditions, or systems outside Emplorium’s control. No uptime or service-level commitment applies unless it is expressly included in a separate written agreement.
Experimental or beta features are provided “as is,” may be unstable, and may be changed or discontinued without notice. They are not covered by a service-level agreement unless a separate written agreement expressly says otherwise.
4. Your content and instructions
“Customer content” means information, messages, contacts, files, knowledge material, instructions, configurations, and other content submitted to or processed through your account. As between you and Emplorium, you retain the rights you have in customer content.
You give Emplorium permission to host, copy, transmit, transform, display, and otherwise process customer content only as reasonably needed to provide, secure, maintain, and support the service, follow your configuration and instructions, and meet legal obligations. This permission lasts while the content needs to be processed for those purposes.
You retain ownership of your inputs. Subject to these terms, you own outputs generated for you to the extent permitted by law and subject to any third-party rights. AI outputs may not be unique, and similar inputs may produce similar outputs for different users. Emplorium may use aggregated, de-identified content to improve the service and its AI models, but will not use identifiable personal content to train generalised AI models without your explicit, separate consent.
You are responsible for customer content and for having the notices, consents, licences, and other rights needed to collect it, submit it, connect it to Emplorium, and instruct Emplorium to process it. Do not submit data that the service or your agreement is not designed or authorised to handle.
Emplorium may review, screen, restrict, or remove content that it reasonably believes violates these terms or law, or creates a risk to users or the public, and may suspend repeat violators.
5. AI-assisted features and automation
Some features can generate suggested text or other output, retrieve information, classify content, or take configured actions. AI-generated output can be incomplete, inaccurate, or unsuitable. You are responsible for reviewing outputs and testing automations before relying on them, especially where an error could affect a person’s rights, access to a service, safety, employment, credit, healthcare, or another significant decision.
Do not represent AI-generated output as verified fact without appropriate review. You are responsible for the prompts, sources, permissions, workflows, recipients, and actions you configure, and for providing human oversight appropriate to your use case.
6. Acceptable use
You must not use the service to:
- Break the law or violate another person’s rights.
- Send unlawful spam, deceptive communications, malware, or content intended to defraud, exploit, harass, or harm.
- Gain unauthorised access to accounts, systems, data, or networks, or help someone else do so.
- Probe or bypass security, rate limits, access controls, usage limits, or technical restrictions, except where applicable law expressly permits it.
- Interfere with, overload, damage, or disrupt the service or another user’s experience.
- Upload malicious code or use automated extraction in a way that is not provided by the service or authorised in writing.
- Reverse engineer the service or its proprietary AI models, attempt to extract training data, or use the service to develop a competing product without prior written consent, except where applicable law expressly permits the activity.
- Create deceptive deepfakes, disinformation, coordinated manipulation, or synthetic media intended to mislead people.
- Process highly sensitive or regulated information unless your plan and a separate written agreement expressly support that use.
- Mislead people about whether they are communicating with a person or an automated system where disclosure is required by law.
7. Third-party services
The service may allow you to connect or use third-party products. Those products are governed by their own terms and privacy practices, and their availability or behaviour is outside Emplorium’s control. You authorise Emplorium to exchange the information needed to operate a connection you enable. You are responsible for reviewing permissions and disconnecting integrations you no longer want.
8. Fees, billing, and cancellation
If you choose a paid plan, the price, currency, billing interval, included usage, taxes, and renewal terms shown at purchase or in an accepted order apply. Monthly and annual subscriptions renew automatically at the then-current rate until cancelled. You authorise Emplorium or its payment processor to charge the payment method provided, including any overage or add-on price disclosed for the applicable plan. Emplorium will give at least 30 days’ email notice before a subscription price change takes effect.
You may cancel through account settings or by contacting [email protected]. Cancellation takes effect at the end of the current billing period, and access continues through the paid period. Fees are non-refundable and unused time is not refunded pro rata, except where law or an applicable written offer requires otherwise. Report a suspected billing error to [email protected] within 30 days. A free trial converts to the disclosed paid plan unless cancelled before it ends. You are responsible for applicable taxes, which will be added where Emplorium must collect them.
Payment information is handled using industry-standard encryption and PCI-compliant processors; Emplorium does not store raw card numbers.
9. Confidentiality and privacy
Each party may receive non-public information identified as confidential or that a reasonable person would understand to be confidential. The receiving party will use it only for the agreement, protect it with reasonable care, and disclose it only to people who need it for that purpose or where disclosure is legally required. This does not cover information that is public through no breach, already known without restriction, received lawfully from another source, or developed independently.
The privacy notice explains how Emplorium handles personal information for its own purposes. Additional data terms may apply when Emplorium processes personal information on a customer’s behalf. A Data Processing Agreement is available to business and enterprise customers on request.
10. Emplorium technology and feedback
Emplorium and its licensors retain their rights in the service, software, documentation, algorithms, AI models, APIs, Emplorium name and logos, branding, and underlying technology. Subject to these terms and the applicable plan, Emplorium gives you a limited, non-exclusive, non-transferable right to use the service during the applicable service period for your internal business purposes.
If you provide feedback, Emplorium may use it without restriction or payment, but is not required to use it. Feedback does not transfer ownership of your customer content.
API use must comply with the API documentation, applicable plan limits, and these terms. You may not resell API access without authorisation.
11. Suspension and termination
You may stop using the service and close your account through available account controls or by contacting support. Emplorium may refuse registration or restrict, suspend, or terminate access where account information is inaccurate, these terms are breached, a security or third-party risk must be addressed, law requires it, fees are unpaid, an account remains inactive after notice, or the relevant service is discontinued. Where practical, Emplorium will provide notice and an opportunity to remedy a remediable breach.
Either party may terminate for an uncured material breach after any notice and cure period stated in an applicable order or required by law. On termination, your right to use the service ends. Before cancellation or termination, export customer content using available service tools where needed. Retention and deletion after termination follow the applicable agreement, customer instructions, and legal requirements.
12. Warranties and disclaimers
Each party confirms it has authority to enter the agreement. You confirm that your use and customer content will comply with these terms and applicable law. Except for an express commitment in these terms or a separate written agreement, and to the maximum extent permitted by law, the service is provided “as is” and “as available.” Emplorium does not promise that every feature or AI output will be uninterrupted, error-free, accurate, or suitable for every purpose.
Nothing in these terms excludes a warranty, remedy, or right that applicable law does not allow the parties to exclude.
13. Responsibility and liability
Each party is responsible for loss it causes through its breach of the agreement, negligence, wilful misconduct, or violation of law, subject to the limits that applicable law allows. To the maximum extent permitted by law, neither party is liable under these terms for indirect, incidental, special, exemplary, or consequential loss, or for lost profit, revenue, goodwill, or anticipated savings that is not a direct result of the breach.
Nothing in these terms limits liability that cannot legally be limited, including any liability whose exclusion would be unlawful. Subject to that rule, Emplorium’s total aggregate liability for claims arising from these terms or the service will not exceed the greater of the fees paid to Emplorium during the 12 months before the claim or USD $100. Any different limitation or monetary cap in an accepted order or other written agreement controls for that agreement.
14. Third-party claims
To the extent permitted by law, you will defend, indemnify, and hold harmless Emplorium, Inc. and its officers, directors, employees, agents, affiliates, licensors, and service providers against third-party claims, liabilities, losses, costs, and reasonable legal fees arising from your use of the service, customer content or outputs you use, your breach of these terms or law, your infringement of third-party rights, or your misrepresentation. Emplorium may assume control of a defence, in which case you will reasonably cooperate.
15. Disputes and applicable law
Before filing a formal dispute, email [email protected] and allow 30 days to try to resolve it. Unless an accepted order says otherwise, unresolved disputes other than eligible small-claims and intellectual-property matters will be resolved by binding individual arbitration under the American Arbitration Association rules. You and Emplorium waive a jury trial and participation in class or representative proceedings to the extent permitted by law. You may opt out of arbitration by emailing [email protected] within 30 days after first accepting these terms.
These terms are governed by Delaware law, without regard to conflict-of-law rules. A dispute not subject to arbitration is subject to the state and federal courts in Wilmington, Delaware. Mandatory consumer rights, including statutory rights of users in the European Union, are not affected. Either party may seek urgent equitable relief to protect intellectual-property rights or prevent irreparable harm.
16. General terms
Neither party is responsible for a delay caused by events beyond its reasonable control, except payment obligations. If one provision is unenforceable, it will be adjusted only as needed and the rest remain effective. A failure to enforce a term is not a waiver. You may not transfer the agreement without Emplorium’s consent, except as part of a genuine merger, reorganisation, or sale of substantially all relevant assets; Emplorium may transfer it as part of such a transaction or to an affiliate. These terms and any applicable written agreement are the entire agreement about the service they cover.
17. Updates and contact
Emplorium may update these terms to reflect service or legal changes. The date above identifies the current version. For material changes, Emplorium will notify registered users by email at least 14 days before the change takes effect and display a notice in the service. Continuing to use the service after an updated version takes effect means the updated terms apply, to the extent permitted by law.
Questions about these terms can be sent to [email protected]. Product support: [email protected]. Billing: [email protected]. General enquiries: [email protected]. Postal contact: Emplorium, Inc., 54 Iveagh Avenue, London, England, NW10 7DH.