The AI Support
Agent Built for
Agencies & Consulting

project status questions, brief submissions, revision requests, invoice queries, and general communication. It handles the routine inbound load so your team spends their time on the work, not the inbox.

Aura's name, avatar, tone, and widget appearance are customizable. Emplorium branding removal is included on Pro and Enterprise and available as an add-on on Starter and Growth. A multibrand workspace for agencies managing separate client deployments is planned for Enterprise, but it is not available yet.

Not yet. Multibrand workspace management is planned for Enterprise so agencies can manage separate agents, inboxes, knowledge bases, and widget deployments for multiple clients from one account. Talk to Sales if this is a requirement for your rollout.

A sales-focused Aura agent on your agency website qualifies inbound leads — collecting brief details, budget range, timeline, and service type — before routing to your business development team. Your team receives a qualified brief rather than a cold contact form. Response time to a new business enquiry drops from hours to seconds, which matters significantly for conversion.

Yes. A dedicated onboarding agent can walk new clients through your process — what to expect in the first week, what you need from them, how to share assets, who their point of contact is, and how to use your project management tools. This frees your account managers from sending the same onboarding email repeatedly and ensures every client gets a consistent, complete onboarding experience.

You document your scope policy and how your team handles change requests. When a client asks for something outside the agreed brief, Aura explains your change request process — how to submit one, typical timelines, how it affects budget — and routes the request to the account manager as a flagged conversation. Nothing gets agreed to outside of the proper process, and the account manager is alerted before the client has a chance to feel ignored.

For general questions — "when do you typically deliver first drafts?" or "what does your review process look like?" — yes, from your documented process guides. For project-specific updates, Aura collects context and routes to the relevant account manager. Native Notion, Asana, Monday, and public webhook integrations are on our roadmap.

Yes — for policy questions like "what are your payment terms?" or "do you accept bank transfer?" Aura answers immediately from your finance documentation. For specific invoice queries — "I haven't received my invoice," "I think there's an error on this bill" — it collects the details and routes to your finance or ops contact. Sensitive billing disputes always reach a human; routine policy questions don't need to.

scheduling requests, document queries, process questions, briefing submissions. Your consultants arrive at client conversations having thought about strategy, not having spent 40 minutes clearing an inbox. The quality of the client relationship improves when your team has more time to be present in it.

Yes — you can deploy a separate internal-facing Aura agent for your own team. An internal agent trained on your processes, HR policies, tooling guides, and internal documentation handles the "where do I find the brand guidelines?" and "what's our timesheet policy?" questions that slow teams down. Your knowledge base becomes a living, searchable resource that answers in real time rather than sitting unread in a shared drive.