The AI Support
Agent Built for
SaaS & Technical Support
Automate Level 1 tech support tickets, handle billing inquiries instantly, and seamlessly route complex cases to your human team.
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Aura AI
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EmploriumStop losing trial conversions and engineering hours to broken support loops.
SaaS & Software Teams face unique bottlenecks. Emplorium is built to eliminate them, freeing your human team to focus on building product features and handling escalations.
Drowning in Password resets and basic configuration FAQs.
Aura uses citing your technical KBAs step-by-step to intercept these queries, instantly pulling specific data and resolving the ticket with zero human touch.
Misrouted Critical bug reports and system outages.
Emplorium's Flow Builder and Smart Routing detect the user's intent, apply the #fallback tag, and transfer the full chat history instantly to your your Tier 2 Engineering or DevOps team.
Missing global users in different timezones after hours
With Chat Rules and Custom Operating Hours, Aura takes over the night shift. It qualifies technical queries and routing bug reports via dynamic Forms and tees them up for your team the next morning.
You decide what Aura says, and what it doesn't.
Define the boundaries
Tell Aura exactly what topics it can handle and which ones go to a human. Set guardrails for sensitive areas like refunds above a threshold, legal questions, or anything you're not ready to automate. Aura respects the line every time.
Test before you go live
Use the Playground to simulate real scenarios before Aura talks to customers. Review answers, test edge cases, adjust until you're confident. No surprises on launch day.
Monitor everything
Track resolution rate, accuracy, customer satisfaction, handoff frequency, and response time. Per agent, per channel, per topic. Know exactly where Aura is strong and where it needs input.
AI Module
Choose the core intelligence powering Aura's responses.
GPT 4o-mini
Agent Type
Define Aura's primary role in your support strategy. This sets the intent and style of all responses.
Sales Agent
Tone & Formality
Adjust how Aura sounds. This shapes the overall tone and formality of Aura's responses.
Response Length
Control how brief or detailed Aura's replies should be.
Agent-Like Traits
Control how brief or detailed Aura's replies should be.
Aura doesn't just chat. It gets technical troubleshooting done.
Aura uses your approved knowledge sources and passes complete context to your team so tasks move faster.
Accurate, cited answers
Aura digests your internal articles, website links, and Q&A pairs to provide highly accurate, hallucination-free responses tailored specifically to your business.
Executes real tasks
Beyond chatting, Aura can use configured Data Requests to fetch approved live data and validated Data Updates to perform allowed actions against APIs you control, then pass complete context to your team when human review is needed.
Deep session context
Aura tracks the entire conversation flow. It remembers submitted fields, referenced articles, and user intent, ensuring your visitors never have to repeat themselves.
Intelligent human handoffs
When a query crosses boundaries, Aura gracefully escalates the chat, applying a priority tag and passing full context directly to the right department.
Conversational data collection
Automatically gather essential visitor details through natural dialogue and dynamic forms, enriching your visitor profiles before a human agent ever steps in.
24/7 brand representation
Provide instant, high-quality support during off-hours and peak traffic spikes. Customize Aura's tone and formality to perfectly match your brand's unique voice.
Enterprise Security. Without the Enterprise Complexity.
Emplorium is built on the same security standards trusted by enterprise teams. So you can focus on customers, not compliance.
End-to-end encryption at rest and in transit
Role-based access control per team member
GDPR-ready data handling by default
Full encryption
Every conversation, contact record, and file is encrypted and stored securely by region.
Secure storage
Your data stays yours. Only your team can access, export, or delete your data.
Audit logs (coming soon)
Planned workspace-level visibility into who changed what and when.
Got questions? We’ve got answers.
Can Aura handle technical troubleshooting, not just FAQs?
Yes — as long as the troubleshooting steps are documented in your knowledge base or uploaded guides. Aura can walk a customer through a multi-step diagnostic process, ask clarifying questions to narrow down the issue, and deliver step-by-step instructions. If the issue exceeds what your documentation covers, it escalates with the full troubleshooting context already captured so your engineer doesn't start from scratch.
Can Aura read and understand technical documentation?
Yes. You can upload technical docs, API references, release notes, and developer guides as knowledge sources. Aura will use them to answer developer and technical user questions accurately. For dense or highly technical content, Aura automatically routes work to an appropriate model; customer-configurable routing controls are on the roadmap.
How does Aura handle bug reports or feature requests?
Configure this as an escalation path. Aura can collect structured information — steps to reproduce, environment, and expected versus actual behavior — then route the report to your team in the inbox. Automatic delivery to external issue trackers is on our integration roadmap.
Can Aura help with onboarding and in-app guidance?
Yes. Aura is well-suited for onboarding support — answering setup questions, walking users through initial configuration, and pointing them to the right documentation for their use case. You can configure a dedicated onboarding agent with its own knowledge sources focused specifically on getting-started content, separate from your general support agent.
What about questions that require account-level context?
For live account data, configure and validate a Data Request against an API you control. Aura can then use approved fields such as usage, subscription status, or recent activity in its response. Without that setup, it answers from knowledge sources and escalates anything requiring live account context.
Can Aura handle authenticated users differently from anonymous visitors?
Yes. With user data sync enabled (Starter and above), Aura can receive authenticated user attributes — plan type, usage tier, account age, feature flags — and use that context to personalize responses. A Pro customer asking about a feature gets a different answer than a free-tier user hitting a paywall, automatically.
How does Aura handle questions in multiple technical domains — product, billing, API?
You run separate agents for each domain. A billing agent with billing-specific knowledge and escalation rules, a product agent trained on your feature documentation, and a developer agent trained on your API reference. Each routes to the appropriate human team when it escalates. Customers on your site reach the right agent based on where they are in your product or how you've configured the routing.
Is Aura suitable for developer-facing support?
Yes, with the right setup. Developers tend to ask precise, technical questions and have low tolerance for vague answers. Aura performs best with developer audiences when your documentation is detailed, up-to-date, and covers edge cases. Responses citing specific parameter names, error codes, and exact configuration values require that content to exist in your knowledge sources. The more complete your docs, the better Aura performs with technical audiences.
Still have questions? Email us at [email protected]
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