The AI Support
Agent Built for
Sales & Lead Gen
Automate lead qualification, handle pricing questions instantly, and seamlessly route complex cases to your human team.
No credit card required
Aura AI
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Stop losing qualified pipeline to broken support loops.
Sales & Revenue Teams face unique bottlenecks. Emplorium is built to eliminate them, freeing your human team to focus on closing deals and giving demos.
Drowning in Unqualified top-of-funnel traffic.
Aura uses capturing budget and intent data via dynamic Forms to intercept these queries, instantly pulling specific data and resolving the ticket with zero human touch.
Misrouted High-value enterprise prospects dropping off.
Emplorium's Flow Builder and Smart Routing detect the user's intent, apply the #fallback tag, and transfer the full chat history instantly to your an available Account Executive.
Missing leads in different timezones after hours
With Chat Rules and Custom Operating Hours, Aura takes over the night shift. It qualifies demo requests and contact details via dynamic Forms and tees them up for your team the next morning.
You decide what Aura says, and what it doesn't.
Define the boundaries
Tell Aura exactly what topics it can handle and which ones go to a human. Set guardrails for sensitive areas like refunds above a threshold, legal questions, or anything you're not ready to automate. Aura respects the line every time.
Test before you go live
Use the Playground to simulate real scenarios before Aura talks to customers. Review answers, test edge cases, adjust until you're confident. No surprises on launch day.
Monitor everything
Track resolution rate, accuracy, customer satisfaction, handoff frequency, and response time. Per agent, per channel, per topic. Know exactly where Aura is strong and where it needs input.
AI Module
Choose the core intelligence powering Aura's responses.
GPT 4o-mini
Agent Type
Define Aura's primary role in your support strategy. This sets the intent and style of all responses.
Sales Agent
Tone & Formality
Adjust how Aura sounds. This shapes the overall tone and formality of Aura's responses.
Response Length
Control how brief or detailed Aura's replies should be.
Agent-Like Traits
Control how brief or detailed Aura's replies should be.
Aura doesn't just chat. It gets pipeline generation done.
Aura uses your approved knowledge sources and passes complete context to your team so tasks move faster.
Accurate, cited answers
Aura digests your internal articles, website links, and Q&A pairs to provide highly accurate, hallucination-free responses tailored specifically to your business.
Executes real tasks
Beyond chatting, Aura can use configured Data Requests to fetch approved live data and validated Data Updates to perform allowed actions against APIs you control, then pass complete context to your team when human review is needed.
Deep session context
Aura tracks the entire conversation flow. It remembers submitted fields, referenced articles, and user intent, ensuring your visitors never have to repeat themselves.
Intelligent human handoffs
When a query crosses boundaries, Aura gracefully escalates the chat, applying a priority tag and passing full context directly to the right department.
Conversational data collection
Automatically gather essential visitor details through natural dialogue and dynamic forms, enriching your visitor profiles before a human agent ever steps in.
24/7 brand representation
Provide instant, high-quality support during off-hours and peak traffic spikes. Customize Aura's tone and formality to perfectly match your brand's unique voice.
Enterprise Security. Without the Enterprise Complexity.
Emplorium is built on the same security standards trusted by enterprise teams. So you can focus on customers, not compliance.
End-to-end encryption at rest and in transit
Role-based access control per team member
GDPR-ready data handling by default
Full encryption
Every conversation, contact record, and file is encrypted and stored securely by region.
Secure storage
Your data stays yours. Only your team can access, export, or delete your data.
Audit logs (coming soon)
Planned workspace-level visibility into who changed what and when.
Got questions? We’ve got answers.
Can Aura qualify leads, or is it only for support?
Aura works in both directions. You can configure a sales-focused agent that engages visitors proactively, asks qualifying questions — company size, use case, timeline, budget — and routes warm leads to your sales team with a complete qualification summary already filled in. Your team picks up a conversation knowing the prospect's context, not starting cold.
Can Aura book meetings or demos on behalf of my sales team?
Meeting booking via calendar integration is on our roadmap. Currently, Aura can collect a prospect's details, confirm their interest, and notify your team to follow up — or direct them to your booking link with context pre-filled. Native calendar integration will remove that last manual step.
Can Aura engage visitors proactively, or does it only respond when messaged?
Aura responds when a visitor initiates a conversation. Proactive messaging — where the widget opens automatically or sends a targeted message based on page behavior or time on site — is a feature we're building toward. For now, the widget can be configured with a compelling opening prompt that encourages visitors to start a conversation.
How does Aura handle objections during a sales conversation?
You document your objection-handling playbook as a knowledge source — common concerns, how your team addresses them, what evidence or case studies apply to each objection. Aura uses this to respond to price, competitive, or timing objections in a way that's consistent with how your best salesperson would handle them. It won't improvise outside of what you've given it, which keeps messaging on-brand and accurate.
Can Aura identify high-intent visitors and alert my team?
Yes. Using available visitor context, tags, and routing rules, you can flag high-intent conversations so your sales team can join or follow up. Automatic outbound webhook notifications are on our roadmap.
What happens to leads captured outside of business hours?
Aura never sleeps — it engages and qualifies leads at any hour. When a prospect comes in at 2am, Aura collects their details and qualification information, gives them a clear expectation of when your team will follow up, and logs the lead in your inbox with full conversation context. Your team wakes up to qualified leads, not cold contact forms.
Can Aura handle conversations across different stages of the funnel?
Yes, with separate agents for each stage. A top-of-funnel agent on your marketing site focused on awareness and qualification, a mid-funnel agent on your pricing page focused on objection handling and demo requests, and a post-signup agent focused on onboarding activation. Each has its own knowledge sources, tone, and escalation path. The separation keeps each agent focused and its content manageable.
How do I measure whether Aura is contributing to pipeline?
Your analytics dashboard shows conversation volume, escalation rate, and Aura's resolution rate. Automatic CRM attribution through a native connector or outbound webhook is on our roadmap, so use available exports or your current manual attribution process today.
Can Aura follow up with leads, or only respond in real time?
Currently Aura operates within active conversations — it doesn't send outbound follow-up messages after a conversation ends. Outbound messaging and follow-up sequences are on our roadmap as a future capability. For now, the handoff workflow (Aura qualifies, human follows up) is the recommended path for lead nurturing.
Still have questions? Email us at [email protected]
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