The AI Support
Agent Built for
Healthcare & Clinics

Aura is suitable for the administrative and informational layer of healthcare communication — appointment queries, clinic information, service explanations, insurance coverage questions, and general health information from your published content. It does not provide medical advice, diagnoses, or treatment recommendations under any circumstances. That boundary is hard-coded into its behavior and reinforced by your escalation configuration. For anything clinical, Aura routes to your medical team immediately.

Appointment booking via calendar and scheduling system integration is on our roadmap. Currently, Aura collects the patient's preferred dates, the type of appointment they need, their contact information, and any relevant context — then routes the request to your front desk team or reception system to confirm. The patient gets a fast acknowledgment; your staff gets a structured request rather than a voicemail or generic form submission.

You configure explicit no-answer rules for any question that could be interpreted as a request for clinical guidance. When a patient asks "do I need antibiotics?" or "is this symptom serious?", Aura responds by acknowledging the question, clearly stating that it can't provide medical guidance, and directing the patient to book an appointment or contact their doctor. It does this with care — not a cold redirect, but a warm acknowledgment followed by a clear next step.

Yes — tone configuration is central to how Aura works in healthcare. You configure it to be calm, clear, and reassuring by default. For conversations involving sensitive topics — mental health, chronic conditions, urgent symptoms — you set lower escalation thresholds so the patient reaches a human faster. Aura doesn't try to manage sensitive clinical situations on its own; it recognizes them quickly and gets the right person involved.

Aura does not store or transmit sensitive health information beyond what's needed to route and respond within the conversation. It does not ask for clinical details it doesn't need to answer the question at hand. For regulated markets requiring HIPAA or GDPR compliance, review our data processing agreement and privacy documentation before deployment. If your regulatory environment has specific requirements, contact our team before going live.

Yes — for your own published insurance acceptance policies. If you document which insurance providers you accept, what's covered under each plan, and how the claims process works, Aura answers these accurately and immediately. For patient-specific coverage questions ("will my plan cover this procedure?"), Aura directs them to contact their insurer directly or provides your billing team's contact details.

Aura can collect a prescription refill request — patient name, medication, prescribing doctor, preferred pharmacy — and route it to your medical or administrative team for processing. It does not authorize or process prescriptions itself. The intake is faster and more structured than a phone call; the decision stays with your team.

You run separate agents per specialty — one for general practice, one for dentistry, one for physiotherapy — each with its own knowledge sources, service list, appointment types, and escalation paths to the appropriate department. A patient enquiring about a dental appointment doesn't land in a general queue; they reach the right team from the first message.

Yes — and this is particularly important in healthcare, where patients need to communicate clearly and comfortably. Aura responds in Arabic with full RTL support, available on every plan. For clinics in Saudi Arabia, UAE, Qatar, and across the Gulf where Arabic is the primary patient language, this isn't optional — it's the baseline expectation. Aura meets it natively.

Outbound messaging — including appointment reminders — is on our roadmap. Aura currently operates within inbound conversations, so your patient management system must continue sending reminders independently.