The AI Support
Agent Built for
Education & EdTech

Yes — admissions is one of the highest-volume, most repetitive categories in education, and exactly where Aura performs best. It answers questions about application requirements, deadlines, document checklists, eligibility criteria, and program details from your admissions documentation. A prospective student asking "what grades do I need to apply?" or "when is the application deadline?" gets an immediate, accurate answer at any hour. Your admissions team handles only the conversations that genuinely need a human.

Yes. For EdTech platforms and educational institutions serving multilingual student populations — particularly in MENA, where students may be Arabic-speaking, English-speaking, or both — Aura detects the student's language and responds in kind. Full Arabic RTL support is available on every plan including Free. Running separate agents per language is also an option if your institution prefers that structure.

Upload your course catalog, program guides, module descriptions, and curriculum documents as knowledge sources. Aura answers questions about what each course covers, prerequisites, credit hours, assessment methods, and learning outcomes. For EdTech platforms with large course libraries, this eliminates a significant volume of pre-purchase and pre-enrollment questions that would otherwise require a support ticket.

Yes — login problems, video playback issues, certificate downloads, progress not saving, payment failures — these are the technical support issues that dominate EdTech support queues. Aura handles them from your troubleshooting documentation, walks students through step-by-step fixes, and escalates to your technical team when the issue can't be resolved through documented steps. The escalation includes everything already tried, so your team doesn't repeat the diagnostic process.

Yes. For K-12 institutions and youth-focused EdTech platforms, parents are often the primary point of contact for administrative queries — fees, schedules, progress reports, school policies, event information. You configure a separate agent for parent-facing communication with its own knowledge sources and tone, distinct from the student-facing agent. The parent gets a professional, clear experience; the student gets one suited to their context.

Aura explains your fee structure, payment schedules, accepted payment methods, and instalment options from your documented policies. For payment-specific queries requiring account access — "I paid but my enrollment isn't confirmed," "my invoice shows the wrong amount" — Aura collects the details and routes to your finance or admin team with the context already gathered. No student has to explain their situation twice.

With the right knowledge sources, yes. If you document program outcomes, target student profiles, prerequisites, and career pathways, Aura can help a prospective student understand which program suits their goals. It won't make the decision for them — it presents the relevant information and lets them choose. For institutions with complex program portfolios, this is a meaningful reduction in pre-enrollment support load.

These are configured as immediate escalation triggers without exception. If a student expresses distress, mentions struggling emotionally, or raises a welfare concern, Aura acknowledges the message with care and routes immediately to your student support or counseling team — or provides your emergency contact information if outside of hours. Aura does not attempt to provide emotional support or counseling. It gets the student to the right person fast.

Yes. Upload your academic calendar, exam schedule, and timetable documentation. Aura answers date, time, venue, and format questions accurately. When schedules change, updating the knowledge source is the only step needed — Aura's responses reflect the change immediately across every channel it's live on.

Yes. The use cases are closely aligned. Employees asking about available training modules, enrollment processes, completion certificates, and learning paths get the same quality of immediate, accurate response as a university student. For L&D platforms where managers also need reporting and team progress information, a separate manager-facing agent with its own access and escalation paths keeps the two audiences from overlapping.