The AI Support
Agent Built for
Fintech & Banking

Aura is well-suited for the informational and self-service layer of fintech support — answering questions about products, account features, transaction processes, and policies. It does not provide financial advice, investment recommendations, or regulated guidance. For interactions that cross into regulated territory, you configure Aura to escalate immediately to a licensed human agent. The boundary between what Aura handles and what it escalates is entirely in your control.

Yes — and this is the distinction that matters most in fintech. Aura can explain what a product does, how it works, what fees apply, and what the eligibility criteria are, all from your documented content. It does not recommend, compare, or advise on what a customer should choose. If a customer asks "should I get the gold card or the platinum card," Aura explains both and directs them to a human advisor or your comparison tool.

These are configured as immediate escalation triggers — no exceptions. When a customer reports suspected fraud, an unauthorized transaction, or a security concern, Aura acknowledges the urgency clearly, reassures the customer that a human is taking over, and escalates with priority flagging. It does not attempt to resolve these itself. Speed of escalation is the only variable that matters in these situations, and Aura is designed to get out of the way fast.

With a configured and validated Data Request against an API you control, Aura can present approved balance, transaction, or account-status fields to authenticated users. Without that setup, it handles policy and product questions and escalates requests for live account data. Your platform must authenticate the user before Aura receives the request.

Aura can explain your KYC process step by step — what documents are needed, how to submit them, how long verification takes, and what to do if a submission is rejected. For the verification itself, Aura connects customers to your verification flow or escalates to your compliance team. It doesn't make KYC decisions or access identity documents directly.

Yes — and this is a specific strength. Arabic-speaking customers in markets like Saudi Arabia, UAE, and Egypt interact primarily in Arabic and expect RTL interfaces. Aura responds natively in Arabic with full RTL rendering in the widget, on every plan including Free. This is not a translation layer — it's native language support. For fintech products operating in MENA, this is essential rather than optional.

Aura can answer these accurately from your documented rate schedules and fee structures. It states facts — "the foreign transaction fee is 2.5% of the transaction value" — without contextualizing, advising, or comparing to alternatives. If your rates change, you update the knowledge source and Aura's responses update immediately. There's no delay and no risk of Aura citing outdated figures.

For guided self-service steps — like explaining how to activate a card through your app — yes. For actions that require authentication and system access, like an actual PIN reset, Aura walks the customer to your secure self-service portal or escalates to a verified agent. It does not perform authenticated account actions directly.

You configure mandatory disclaimers as part of Aura's response templates for specific topic categories. For example, any response touching on investment products, loan eligibility, or insurance coverage automatically appends the required regulatory disclaimer. This is set once and applied consistently across every relevant response without relying on an agent to remember.