The AI Support
Agent Built for
Real Estate & Property

Yes. Add property listings, brochures, and specifications as knowledge sources. For live listing fields, configure and validate a Data Request against an API you control. Aura can then answer from the approved price, size, location, availability, amenity, and floor-plan data.

budget range, preferred location, property type, timeline, financing status, number of bedrooms, and any specific requirements. By the time Aura routes the conversation to an agent, they already know whether this is a serious buyer or an early browser, and what to show them.

Yes. Aura handles both. For rentals, it answers questions about available units, rental terms, deposit requirements, pet policies, and application processes. For property sales, it handles pricing, viewing availability, development timelines, and payment plans. You configure separate agents for each vertical if your team handles both, keeping knowledge sources and escalation paths distinct.

Viewing scheduling via calendar integration is on our roadmap. Currently, Aura collects the prospect's preferred dates and times, confirms their contact details and property interest, and routes the request to your agent team to confirm. Your agents receive a structured brief rather than a cold enquiry. Native scheduling integration will close the last manual step.

Very well — off-plan enquiries are typically high-volume and information-heavy, which is exactly where Aura performs best. Upload your project brochure, payment plan schedule, completion timeline, and FAQ document as knowledge sources. Aura answers developer, specification, and payment questions accurately and consistently, and escalates when a customer is ready to proceed with a reservation.

Yes. In markets like Dubai, Riyadh, and Cairo, customers often switch between Arabic and English within the same conversation, and some prefer one exclusively. Aura detects language and responds in kind, with full RTL support for Arabic. A single agent can serve both language groups without separate configurations, or you can run dedicated Arabic and English agents on separate channels if your team prefers that structure.

Aura doesn't negotiate. It states listed prices, explains what's included, and describes the payment structure. When a customer asks "can you do better on the price?" or "is there room to negotiate?", Aura acknowledges the question, explains your general policy on pricing, and routes the conversation to a sales agent for anything beyond that. No unauthorized commitments, no off-script promises.

Aura can explain the general financing options available for your properties — payment plan structures, down payment requirements, developer financing terms — without providing mortgage advice. For questions about external bank financing, it directs customers to your preferred mortgage broker contacts or your bank partnership information. Regulated financial advice is always escalated to the appropriate human.

Aura engages and qualifies the lead regardless of the time. It collects their property interest, budget, timeline, and contact details, sets an expectation for when your team will follow up, and logs the full qualification in your inbox. Your agents arrive in the morning with structured, qualified leads — not a list of names with no context.

Yes. Post-sale queries — handover timelines, snagging processes, service charge questions, community management contacts — are often high in volume and low in complexity. Aura handles these from your post-sales documentation, freeing your team for the higher-stakes conversations. You configure a separate after-sales agent with its own knowledge sources distinct from your sales content.